Customer Operations Coordinator
Location
Marietta
Type
Full Time
- Invoicing/Printing Labels
- Order Fulfillment (Pulling Parts)
- Shipping
- Customer Support
- Administration
- Returns
- Other tasks and projects as assigned.
- Invoice orders from all eCommerce channels
- Proactively detect data entry errors and maintain data integrity across Company systems
- Print shipping labels
- Enter tracking information into appropriate systems
- Pull correct parts for shipping per invoice instructions
- Daily shipping of technician and services orders
- Correctly match labels to orders/boxes
- Print additional labels for multi-box shipments
- Answer inbound phone calls from the Customer Service line
- Investigate, answer and close tickets from the internal ticketing system
- Greet walk-in customers and ensure their purchase or pick-up experience is positive and seamless
- Quickly respond to order status inquiries via appropriate channels (email, chat, Slack, third party messaging platforms)
- Work to resolve and prevent customer service issues and complaints
- Take inventory of commonly sold items several times weekly on a daily basis.
- Assist with light receiving work
- Clean and maintain an orderly operations workspace
- Maintain current knowledge of products and services
- Attend ongoing product and job training including seminars, workshops, conferences, etc.
- Participate in Company or departmental meetings and projects, as requested
- Provide support for additional tasks as requested by management
- Investigate the reason for returned products, initiate an inspection, and finalize the return process.
- Associates or Bachelors degree (degree in progress acceptable) or equivalent experience
- Experience with high volume invoicing, as well as experience with order entry systems such as QuickBooks
- Experience with shipping and receiving and major carriers
- Upbeat and positive attitude
- Ability to perform repetitive work
- Ability to pay attention to the smallest of details
- Not easily flustered by the volume, pace or change
- Ability to keep composure in stressful situations
- Ability to work independently
- Ability to exhibit accurate and detailed knowledge of Company’s products and services
- Ability to lift 40 pounds unassisted
- Valid driver's license and a clean driving record
- Competitive salary, as well as employer, contributed health benefits
- Unlimited paid time off
- Marietta, GA office location
- Access to a Company cell phone plan
- A seat on an energetic team that collaborates and pushes each other to be better
- A fast-paced but cooperative environment with endless potential for growth
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Aventis Systems, Inc.
Aventis Systems, Inc offers comprehensive IT solutions with tailored configurations that are built to address customers' technology requirements and simultaneously reduce the need to source parts from multiple vendors, solve compatibility issues, or balance numerous warranties.
Aventis Systems' virtualization expertise and cloud services allow customers to deploy with ease, migrate seamlessly, and minimize downtime with offsite disaster recovery locations as well as shortened application rollout. In addition, Aventis Systems is a Microsoft Gold Partner which was earned by their ability to provide elite technical expertise and customer service to implementations of the latest Microsoft cloud solutions.
Aventis Systems offers customers a choice to fully customize their IT solutions with a hands-on, business-minded sales professional or select tailored solutions through premier online channels.
Customers receive personalized support that provides guidance during the planning stage and procurement, seamless delivery and deployment, and continued technical support through and beyond the life of physical and virtual systems.
Company Website: www.aventissystems.com
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