BENEFITS & PERKS AT A GLANCE
Offered to full time employees only
Customer Operations Coordinator
Full Time • Atlanta
Job Overview:
Aventis Systems has an excellent and exciting opportunity for an Customer Operations Coordinator to join our team at our Marietta location. The Customer Operations Coordinator position will be responsible for 60% Operations (invoicing, pulling parts, managing returns) and 30% Customer Service and Administration at Aventis Systems. The ideal candidate will be responsible for invoicing and pulling parts to fulfill the Company’s eCommerce orders along with daily shipping activities. In addition, the ideal candidate will also be responsible for answering inbound customer service calls, customer messages on eCommerce platforms, and responding to tickets.
The Coordinator will thrive in a fast-paced environment. They must also be detail oriented and comfortable focusing on high volume, repetitive work that may change quickly. The ideal candidate will be someone who puts in time and effort into both the operations and the customer service sides of this role.
* This is not a remote position. The schedule will be Monday through Friday from 9am to 6pm, and rotating Saturdays from 8am to 5pm (with a swap day off for Saturday).
This position reports directly to the Operations Team Lead.
Core Accountabilities:
Aventis Systems has an excellent and exciting opportunity for an Customer Operations Coordinator to join our team at our Marietta location. The Customer Operations Coordinator position will be responsible for 60% Operations (invoicing, pulling parts, managing returns) and 30% Customer Service and Administration at Aventis Systems. The ideal candidate will be responsible for invoicing and pulling parts to fulfill the Company’s eCommerce orders along with daily shipping activities. In addition, the ideal candidate will also be responsible for answering inbound customer service calls, customer messages on eCommerce platforms, and responding to tickets.
The Coordinator will thrive in a fast-paced environment. They must also be detail oriented and comfortable focusing on high volume, repetitive work that may change quickly. The ideal candidate will be someone who puts in time and effort into both the operations and the customer service sides of this role.
* This is not a remote position. The schedule will be Monday through Friday from 9am to 6pm, and rotating Saturdays from 8am to 5pm (with a swap day off for Saturday).
This position reports directly to the Operations Team Lead.
Core Accountabilities:
- Invoicing/Printing Labels
- Order Fulfillment (Pulling Parts)
- Shipping
- Customer Support
- Administration
- Returns
- Other tasks and projects as assigned
Invoicing/Printing Labels
- Invoice orders from all eCommerce channels
- Proactively detect data entry errors and maintain data integrity across Company systems
- Print shipping labels
- Enter tracking information into appropriate systems
Order Fulfillment (Pulling Parts)
- Pull correct parts for shipping per invoice instructions
Shipping
- Daily shipping of technician and services orders
- Correctly match labels to orders/boxes
- Print additional labels for multi-box shipments
Customer Support
- Answer inbound phone calls from the Customer Service line
- Monitor and respond to customer messages across all eCommerce platforms (Amazon, Newegg, Walmart, eBay, and company website)
- Investigate, answer and close tickets from the internal ticketing system
- Greet walk-in customers and ensure their purchase or pick-up experience is positive and seamless
- Quickly respond to order status inquiries via appropriate channels (email, chat, Slack, third party messaging platforms)
- Work to resolve and prevent customer service issues and complaints
- Work on Autotask tickets and resolve them in a timely manner
Administration
- Take inventory of commonly sold items several times weekly on a daily basis.
- Assist with light receiving work
- Clean and maintain an orderly operations workspace
- Maintain current knowledge of products and services
- Attend ongoing product and job training including seminars, workshops, conferences, etc.
- Participate in Company or departmental meetings and projects, as requested
- Provide support for additional tasks as requested by management
- Process returns and reshipments
Returns
- Investigate the reason for returned products, initiate an inspection, and finalize the return process
Required Qualifications & Skills:
- Associates or Bachelors degree (degree in progress acceptable) or equivalent experience
- Experience with high volume invoicing, as well as experience with order entry systems such as QuickBooks
- Experience with shipping and receiving and major carriers
- Upbeat and positive attitude
- Ability to perform repetitive work
- Ability to pay attention to the smallest of details
- Not easily flustered by the volume, pace or change
- Ability to keep composure in stressful situations
- Ability to work independently
- Ability to exhibit accurate and detailed knowledge of Company’s products and services
- Ability to lift 40 pounds unassisted
- Valid driver's license and a clean driving record
Work Environment:
- Competitive salary, as well as employer, contributed health benefits
- Unlimited paid time off
- Marietta, GA office location
- Access to a Company cell phone plan
- A seat on an energetic team that collaborates and pushes each other to be better
- A fast-paced but cooperative environment with endless potential for growth
- Celebration events for team and Company successes throughout the year
Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.
Aventis Systems, Inc offers comprehensive IT solutions with tailored configurations that are built to address customers' technology requirements and simultaneously reduce the need to source parts from multiple vendors, solve compatibility issues, or balance numerous warranties.
Aventis Systems' virtualization expertise and cloud services allow customers to deploy with ease, migrate seamlessly, and minimize downtime with offsite disaster recovery locations as well as shortened application rollout. In addition, Aventis Systems is a Microsoft Gold Partner which was earned by their ability to provide elite technical expertise and customer service to implementations of the latest Microsoft cloud solutions.
Aventis Systems offers customers a choice to fully customize their IT solutions with a hands-on, business-minded sales professional or select tailored solutions through premier online channels.
Customers receive personalized support that provides guidance during the planning stage and procurement, seamless delivery and deployment, and continued technical support through and beyond the life of physical and virtual systems.
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Employee Benefits
Aventis Systems recognizes that employees have diverse needs and that is why the Company is able to offer multiple and very comprehensive benefit plans to include, medical, dental, vision, FSA, Health Care & Dependent FSA, and Basic Life AD&D.
401(k)
Save for your retirement with pre-tax contributions with retirement plans offered through Transamerica.
Short & Long Term Disability
The Company is pleased to offer both Short Term (Voluntary election) and Long Term Disability which is 50% company paid.
Unlimited Paid Time Off (PTO)
Aventis Systems understands the importance of work-life balance and recognizes employees have diverse needs for time off. The Company offers Unlimited Paid Time Off (PTO) in lieu of personal days, floating holidays, and vacation days.
Fitness & Wellness Program
The Company offers a wellness plan that includes unlimited access to a personal trainer. The personal trainer will work to create customized exercise programs and provide dietary counsel to encourage a healthy lifestyle for all interested employees.
Cell Phone Plan
The Company offers service on the Company’s Verizon cell phone plan. This benefit is limited to one per employee and participating employees must transfer their current number over to the Company plan.
Student Debt Relief
The Company is excited to offer an annual $3,000 student loan payment for employees. The Company will mail a $3,000 check directly to each participating employee’s student loan company.
Child Care Expense Relief
The Company offers a $2,000 child care payment for employees. The Company will submit a $2,000 payment directly to each participating employee’s child care provider.